Shipping & Returns

  • International shipping is handled by Air INTERNATIONAL EMS Express Company,within 1 week time delivery usually.
  • All orders will be insured for the full purchase amount, and can be tracked at the EMS website.
  • All international shipments are shipped via EMS express mainly in retailing,while for wholesaling,Please contact us now,click us to Feedback now! That is why you can enjoy free shipping and great discount offering here off retailing.Save more money now enjoying real brand new quality.
  • We are a professional online dealer and cooperate with EMS expressing long-term,shipping order and delivering right to your door.Please make sure you are at home when the packages will be arrived.
  • All the packages will be mailed inside another box!!
  • After placing orders,please check your email here to get order confirmation,and you also can track your order online with clicking the botton of "Order Tracking" at our website!

Return policy

  • We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy,you must contact us with returning shipping address before sending the items back. Feedback now! All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
  • All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
  • We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
  • All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

Exchanges

  • We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
  • You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
  • We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation

  • Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

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Stay safe

Remember, your ghd IV styler is an electrical appliance and the plates achieve very high temperatures (typically 180oC). So you need to be sensible and safe.

For example:
  • Never use the ghd IV styler in the bathroom, over washbowls or near water.
  • Never touch the plates when they are hot.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instructions concerning the use of the appliance by a person responsible for their safety.
  • Use styling aids and spray products away from the iron. Never spray directly onto the styler.

You should always inspect your ghd IV styler before you use it. If the styler, power cord or plug are damaged, do not use the styler and seek professional advice from an electrician.


Cherish and protect

Your ghd IV styler is a robust, state-of-the-art product. Cherish it with the love and care it deserves and you will be rewarded with long, devoted service.

  • Always switch your styler off and unplug it after use
  • Do not allow the hot plates to touch textiles, plastic materials, or heat-sensitive surfaces
  • Always ensure that the hot plates do not come into contact with the supply cord: this could melt away the insulation and risk electrocution
  • Never leave a hot styler unattended
  • Always allow the plates to cool before storing
  • When the styler has cooled, fold the supply cord in the same way as it was first delivered in its packaging. Do not wind it around your hand or the body of the styler and your styler will deliver the results every time
  • When the styler is not in use, always lay it on a flat heat-resistant surface. Never hang the styler by its cable
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